Customer Service

🌏 Shipping & Delivery

We ship worldwide from our warehouse in Perth, Western Australia.
Shipping costs are automatically calculated during checkout based on the order weight and destination address.

Domestic Orders (Australia): Shipped via Australia Post within one business day after payment (stock permitting).
International Orders: Competitive international shipping rates with full tracking.
Combine & Save: Add multiple items to your cart — our checkout automatically combines shipping for the best rate.
Transit Insurance: We strongly recommend selecting Transit Loss Cover (1–2%) to protect your order. Replacement of lost or damaged parcels is available only if insurance was selected.

We do not add extra handling fees — what you pay is the exact cost charged by Australia Post.

💳 Payment Options

We accept all major Credit Cards, PayPal, Direct Bank Deposit (EFT), and other secure online payment methods without surcharge.
Approved businesses, government organisations, and educational institutions may also use Purchase Orders (POs) or Net 30 Terms.

Direct Deposit Details:
Bank: Commonwealth Bank of Australia
Account Name: IoT Store
BSB: 066 140
Account No: 104 347 06
➡️ Please include your Order ID in the payment reference.

🧾 Pricing & Taxes

All prices are quoted in Australian Dollars ($AUD), excluding GST.

Australian customers: GST is added at checkout.
International customers: No GST is charged.
We separate GST to maintain transparent global pricing for both local and international business clients.

🤝 Refund, Exchange & Warranty Policy

We aim for 100% customer satisfaction and handle returns or exchanges case-by-case with fairness and transparency.

Our 30-day return policy:

Items must be unused, in their original packaging, and in saleable condition.
Return shipping costs are the customer’s responsibility.
A restocking fee may apply depending on the product.
Returns after 30 days, special-order items, or products damaged by misuse are not eligible for refund/exchange.

Repairs & Warranty:

Products are covered by a 1-year manufacturer's warranty from the invoice date.
Contact us within 7 days of delivery for any faults or missing items.
For warranty assessment, we may liaise directly with the manufacturer’s technical team.
Repairs are completed within a reasonable time, depending on parts availability.

Order Cancellations:

Cancellations can be processed before shipping only.
Credit-card / PayPal refunds incur a 3% transaction fee (non-refundable by payment processors).
Bank-transfer payments are refunded in full.

Return Address:
IoT Store
Suite 5040, 202 William St, Beckenham WA 6107, Australia

🔐 Privacy & Security

Your privacy and data security are paramount. Our store is hosted on Shopify, providing enterprise-grade protection:

SSL encryption (AES-256) secures all payment and personal data.
All payments comply with PCI-DSS standards for card security.
Your transaction data is stored only as long as needed to complete the order, then deleted.

We never share customer information with third parties beyond what’s necessary to fulfil your order.

📞 Contact Our Customer Service

Email: info@iot-store.com.au
Phone: 08 6180 8764 | 0406 260 234
(Please email if we miss your call so we can respond promptly.)

ABN: 726 208 01461 | ACN: 620 801 461

💬 Why Customers Trust IoT Store

✅ Australian-based and responsive support team
✅ Transparent pricing and no hidden fees
✅ Secure payments with industry-standard encryption
✅ Fast, trackable global shipping
✅ Expert technical support for every product we sell